IELTS Policies

CHANGING YOUR TEST DATE

To transfer to a different test date, you must complete a copy of our transfer form and pay a $50.00 administration fee. You can submit your form and pay the $50 fee in person at Columbia International  College, room 163 or email the request and in return the necessary forms will be sent to you to complete. Both the payment and form must be received at least five weeks before your original test date. Please note that you must select a test date from the three-month period following your original test date.

REQUESTING A REFUND OR DATE CHANGE DUE TO ILLNESS

If you were unable to sit the exam due to illness, your request for a refund or date change must be received in our office within five days following your test. For specific instructions, see the refund and date change policies above.

APPEALING YOUR TEST RESULTS

To request a review of your individual band score and/or the overall score you received on the test report form, you must complete our appeal form, submit your original test report form, and pay a $160 review fee. You can submit your paperwork in person at Columbia College’s Ainslewood Campus and pay the review fee at Columbia’s bookstore. You can also submit your paperwork and a money order or certified cheque for $160 CAD (payable to Columbia International College) by mail. Your request must be submitted within six weeks of the test date.

All information related to your request for review will be sent from Columbia’s Test Centre to IELTS Australia within one week. The review is conducted by a senior IELTS examiner. If the examiner determines that your score should stay the same, we will keep your review fee and your test report form will be returned to you. If the review results in an increase to your score, your review fee will be refunded and revised test report forms will be sent to you and all the institutions that received original copies of your test results.

The review process may take two to three weeks from receipt of your request.

Appeal Form

REQUESTING ADDITIONAL COPIES OF YOUR TEST RESULTS

You can receive up to five free copies of your test results, which will be sent to the Canadian and international institutions you listed on your application form. Additional copies may be ordered for $25.00 per copy. If you submit your order form in person at the Ainslewood Campus, you can pay the fee at the bookstore. If you’re submitting your request by mail, send your order form and a certified cheque or money order (in Canadian dollars), payable to Columbia International College. Requests for additional test results must be submitted within two years of your test date. You cannot order any extra copies of your test results for personal use.

Test Results Order Form

If you want to contact us by mail:

IELTS Test Centre
1003 Main St. W.
Hamilton, ON L8S 4P3

If you want to contact us by email: